Why perfection is not an option, but a must

Hotel design without compromise

When fitting out a hotel, tight planning, clear agreements and a good overview of the budget are essential. Bruges-based Inside guarantees clear communication, a flexible approach to challenges and seamless execution, ensuring that every project is realised successfully.

With attention to both technical details and the bigger picture, the Inside team works to create interiors that are not only practical and durable, but also exude the desired atmosphere. Co-founder Ian Meulemeester explains: "A strong plan starts with clear communication. During project meetings, we bring all parties up to date and discuss any challenges immediately with the client. This way, we avoid surprises and strengthen mutual trust. Our project managers play a crucial role in this. They have developed from interior designers to project managers, so they know every aspect of a project inside out."

Stefaan Vanhoutte, Inside's project manager, stresses the importance of thorough planning: "We work with retro-planning, working backwards from the delivery date to plan all the steps. This ensures that we can start on time and possibly build in a buffer month to deal with unexpected situations." Ian adds: "Is all this necessary? Yes! On-time site delivery is crucial in our industry." 

Not a day lost in the yard

Clear and regular updates are essential. "In normal circumstances, we have regular site meetings where we invite the customer," says Inside project manager Frederik Declercq. "We proactively keep our customers informed of progress and clearly inform them of any changes in the measurement state. Through open communication, we create trust and ensure that our customers always have full insight, so that everything runs smoothly and without surprises."

On-site execution requires precise coordination. "We have an execution plan with crucial points and lines," explains Stefaan. "There are also weekly work meetings without the client, where we discuss progress with the contractors and keep a close eye on things. As a result, not a single day is lost and everything stays on schedule. Simply put: the completion date is fixed in the contract, and we make sure that what is promised is actually delivered!"

Relay to a perfect end result

Stefaan introduces the concept of a relay race: "Each contractor performs its task at exactly the right time and in the right order. This requires tight coordination and clear communication, so that everyone knows exactly what needs to be done and when."

The delivery process is crucial. "At the end of the project, we invite the client for a tour," says Frederik. "Together, we review any points that still need to be finished. It is important that the customer can open his business unhindered."

Ian reiterates the importance of deadlines: "In our industry, business has to open on time, like hotels with reservations or restaurants with planned openings. There is no room for procrastination. We make sure everything is ready, even if it means working until the last minute."

... but what after the completion?

Aftercare is an important part of the process. "After completion, we remain available to the customer," says Stefaan. "Whether it's a broken lamp or an extra table, we make sure the customer is not left out in the cold. This can range from minor repairs to reordering furniture."

Frederik adds, "Inside continues to support the customer even after completion. This ensures long-term satisfaction and builds a strong relationship."

Ian stresses that customers often return for a new interior: "We have customers coming back to us after ten years. This proves that Inside guarantees quality and an approach that inspires confidence."