Why outsourcing cleaning lets your hotel excel

A hotel cleaned to perfection is essential for a memorable guest experience that leaves a lasting impression. Group-f takes hotel cleaning to the next level with complete and tailor-made solutions. "Outsourcing cleaning gives hotels peace of mind and security while enhancing their professional image and efficiency," says Kris Calle, CCO of Group-f.

After a 20-year career in hotel cleaning, Kris Calle has been Chief Commercial Officer at Group-f, the Belgian market leader in cleaning within the hospitality sector, since 2019. His passion really lies in the hotel industry. "For me, hotels are much more than places to stay overnight. It's all about a warm and hospitable experience," he says passionately. At Group-f, that vision translates into a unique approach, where cleaning and hospitality go hand in hand to provide hotel guests with an unforgettable experience.

A total solution for hotels

Group-f offers a total cleaning and facilities support solution. A team of more than 2,000 trained employees provides customised services to clients in a wide range of sectors, including the hotel industry. Besides cleaning to perfection, flexibility, reliability and a personal approach are at the heart of Group-f.

Exact figures on outsourcing in hotels are not available, but Calle notes that outsourcing is becoming increasingly popular in the sector. "Outsourcing allows hotels to operate more efficiently while improving their quality and guest experience," he explains. He explains the key benefits of cleaning outsourcing.

Focus on hospitality

Outsourcing cleaning gives hotel teams the space to concentrate fully on their core tasks: welcoming guests and providing them with an exceptional experience. "Hotel managers do not have to worry about cleaning schedules, operational cleaning tasks or sick leave," says Calle. "We guarantee continuity, even during busy peak periods."

Transparent costs

Group-f operates a transparent cost model by billing per room cleaned. This makes budgeting for hotels simple and predictable. "With our model, the hotel manager knows exactly what the costs are," Calle explains. "Hotels only pay for the work done, which increases efficiency and contributes to better control over operational costs."

Skilled employees

Cleaning in the hotel sector requires more than just technical knowledge. At the Group-f Hospitality Academy, employees receive in-depth training that prepares them to work in a hotel environment. "Our people are more than cleaners. They play a key role in the appearance of the hotel and contribute to the guest experience. With their expertise and professionalism, they help take quality to the next level," Calle said.

Engagement and connectedness

At Group-f, cleaning teams are considered an integrated part of the hotel. Each hotel gets a permanent team, led by a supervisor or housekeeper, who knows the specific working methods and needs of the hotel well. "We don't create an us-side dynamic," Calle stresses. "Our people feel at home in the hotel and work in harmony with the rest of the staff. That reflects on the atmosphere in the hotel."

Customisation for each hotel

Group-f offers tailor-made solutions tailored to the unique needs of each hotel. Calle explains: "From boutique hotels to large chains, we take the time to map out the building, room layout and specific requirements together with the hotel manager. This allows us to create a plan that is fully in line with the hotel's needs and goals."

Efficiency that pays for itself

Although outsourcing is sometimes seen as an extra cost, it actually brings significant benefits to hotels. "Through our efficient working methods and expertise, hotels benefit from higher quality and continuity, while having fewer operational worries. Outsourcing cleaning not only saves time and resources, but also improves the guest experience," Calle concludes.