Maximum digital comfort for hotel guests

Offering hotel guests at least the same digital comfort they are used to at home. That is the mission of Belgian IT company Coriotech. Wifi, TV, IP telephony, security, audio and video, ... These digital services must be on point in every hotel. Coriotech's team guides hotel managers towards a suitable solution for everything to do with ICT applications, audiovisual and digital installations. An interview with managing director Filip Helssen.

Anno 2023, ICT applications, audiovisual and digital installations play an essential role in the hotel sector. They are important building blocks for achieving a high-quality customer experience, an outstanding position in a competitive industry and slick operational processes. 

Investing in digital applications is therefore a wise move. But as a hotel manager or employee, how do you manage to see the wood for the trees? How do you keep pace with technologies that are evolving at lightning speed? "Electronics is a profession in its own right. Our offer is specially composed for the hotel sector," confirms Filip Helssen. "For every hotel accommodation, we offer the right solution with Coriotech. Our team of specialists has the necessary know-how and experience to install, configure and support customised hardware as an integrator."

Maximum digital comfort

"From Coriotech, we have a double objective," Filip indicates. "On the one hand, we want to help a hotel owner maximise the return on his or her investments in ICT and audiovisual solutions, and on the other, we want every hotel guest to enjoy the same digital comfort as at home. We do this through a state-of-the-art offering for the three phases in the so-called 'customer journey': to the hotel, on site and on the way back home. In both leisure and business, we have carefully considered the necessary touchpoints with hotel operators and users. One of our strengths is that we work with a single point of contact, allowing us to propose a personalised approach to each customer. Another important strength is that we work with our own staff, which guarantees top service."

Total solution

"In every establishment - from boutique hotel to large business hotel - guests and visitors expect maximum digital comfort, such as high-performance internet, digital smart TV with a wide range of channels and streaming services such as Netflix, telephony (VoIP) with excellent connectivity and audio applications with crystal-clear sound," says Filip. "Among business customers, we see that innovatively equipped training and meeting rooms are also high on the wish list. Hotel operators and their employees, in turn, want practical and smooth-running ICT management, agile security cameras and a secure ICT environment that blocks unwanted digital visitors in a timely manner."

"All our customers have different needs and requirements. Therefore, as an integrator, we never go for uniformity, but strive for quality solutions tailored to the customer. In addition to installation and configuration, with Coriotech you also count on online monitoring and 24/7 support."

Corporate social responsibility is also very important to Filip's team. "The obsolete products we replace are given a second life as much as possible. If this is still not possible, we have the appliances recycled by a recognised company. This way, we do our bit for a cleaner environment and a sustainable hotel sector."

Link with Belgium Hospitality Club

By the way, did you know that Filip Helssen is one of the co-founders of the Belgium Hospitality Club? He explains: "With Coriotech, we provide just one piece of the puzzle that a hotel operator has to put together. Because besides the necessary electronics, he or she also has to invest in numerous other products and services. The Belgium Hospitality Club unites various companies that strive for high quality in the hospitality sector and want to share their knowledge about this sector with each other. This is how we go for the best results together."■