Wallet Keys for hotels: digital room keys for a seamless guest experience

Wallet Keys: convenience redefined

Picture this. A guest enters your hotel after a long journey and even before he reaches reception, his phone gently vibrates. The room is ready. Checking in takes just a few taps on the screen. Instantly, a secure digital key appears in the mobile wallet. No queues, no paperwork and no plastic waste.

Today's travellers not only appreciate this kind of convenience, they expect it. According to the State of Guest Tech Report 2025, 80 per cent of guests actively seek hotels that offer digital keys and 60 per cent prefer digital keys to traditional keycards. Wallet Keys, compatible with both Apple Wallet and Google Wallet, offer exactly what modern guests want: instant access, intuitive use and strong security. But for hoteliers, the benefits go beyond just meeting guest expectations. In this article, learn how Wallet Keys help streamline processes, reduce costs and improve sustainability.

The key to a pleasant stay

We live in a mobile-driven world and hotel guests expect services to match. With Wallet Keys, guests can store their digital key in the wallet they use every day, alongside payment cards, boarding passes and travel documents. Check-in has never been easier or more secure. There is no waiting time at reception and no app required. Guests add their digital key to Apple Wallet or Google Wallet and open doors with a single tap on their smartphone or smartwatch.

Besides hotel rooms, Wallet Keys can also be set up for lifts, gyms, swimming pools, meeting rooms and other areas. This allows guests to access multiple areas while preventing unauthorised access. Wallet Keys use the same advanced security technologies as mobile banking and digital identity documents. For guests, this means a smoother stay. For hoteliers, it means less crowding at reception, fewer lost or demagnetised keycards and a marked reduction in operational expenses.

More efficient processes and lower costs

Wallet Keys offer more than just convenience. They increase security, lower keycard costs and reduce plastic waste, while giving employees more time for personal service.

Hotels no longer need to purchase, reprint or discard physical cards. Costs that add up quickly especially at hotels with high occupancy rates. With Wallet Keys, reprogramming cards, replacing lost keys and problems with demagnetised strips are a thing of the past. Moreover, Wallet Keys are a visible and meaningful step towards sustainability by greatly reducing the use of plastic.

The operational benefits extend further. As more and more guests skip the front desk, staff can focus on valuable guest interaction instead of administrative tasks. This is especially noticeable during peak periods, when pre-check-in and automatic key distribution ensure faster room changes and smoother front-desk processes.

Empowering hoteliers worldwide

For more than 40 years, Vingcard has set the standard for access solutions worldwide. From electronic locks to cloud-based software, our solutions secure 6.5 million rooms in 42,000 hotels every day. Our international team supports diverse companies in more than 160 countries, helping them optimise processes, reduce costs and take the guest experience to the next level.

Ready to open the future of hospitality? Discover the possibilities at vingcard.com.