IT specialist Van Hessen has wide range of hospitality solutions

As an IT specialist, Van Hessen is no stranger to the Belgian hospitality market. With a wide range of solutions including room, sales and event management, online booking, kiosks, POS systems, inventory management and loyalty programmes, the company supports the needs of hotels, bars and restaurants. Both for large chains and independent players. Extensive service and support make Van Hessen the IT partner for your hospitality business.

IT partner Van Hessen has its roots in the Netherlands, where it was already active in the sale of POS systems, among other things, at the beginning of the last century. Gradually, the company specialised in the hospitality sector and opened an office in Belgium in 1988. Since then, the IT specialist has made its mark on the Belgian and Luxembourg hospitality market. Expansion into West Africa followed some ten years later. 

With solutions for both hotels and restaurants, Van Hessen meets all the needs of the hospitality sector. "Our broad portfolio includes both software and hardware. From room management, event management and online booking for hotels to POS systems, inventory management, takeaway and kiosk solutions for the food and beverage market," Van Hessen managing director Kris Christens continues. "At the same time, we provide the supporting infrastructure, not only POS hardware but also PCs, laptops and servers, and provide links between systems where necessary." In short, Van Hessen is a total partner for everything to do with property management solutions (PMS), point-of-sale solutions (POS), data analysis and reporting, and even loyalty programmes. The company counts on a loyal customer base of both large chains and independent, local hotels and restaurants.

Intuitive cloud-based solutions

Van Hessen has been an Oracle Hospitality Partner for Benelux and West Africa since 2014. The company also offers other brands for an end-to-end IT infrastructure tailored to the customer's needs. Kris: "We always start from the specific needs of our customers and search together for the best solution for their business. We carry out the configuration and installation, and guide customers during start-up. We do this both through on-site training and by actively taking part in a number of shifts. Furthermore, we have e-learnings available, useful for quickly introducing new staff, as preparation for a new system or as a refresher."

The modular, cloud-based solution Opera Cloud targets the hotel market and works on any type of device. Thus, the package includes a basic, standard and premium version for smaller hotels to larger chains. Expansion with integrated sales and event management is also possible. The platform is prepared for multi-property and allows different locations to be configured from a central point and adapted locally. For bars and restaurants, there is MICROS Simphony: an advanced, intuitive POS platform integrating purchase and stock management, as well as online ordering and kiosks. Finally, Van Hessen has both fixed and portable cash registers and kiosks in its portfolio. 

In-depth hospitality expertise

The team at Van Hessen consists of experts with deep, hands-on industry experience and a passion for IT. "We make a difference through our thorough support to customers," Kris continues. "Our support contracts are flexible and tailored to the market. For hardware, we have both preventive and ad-hoc maintenance contracts. Although we can solve a lot of issues remotely, we send a technician on site when necessary. The strength of our service? It lies in mutual trust, a foundation for building long-term personal relationships."

As a leading IT partner, Van Hessen is of course signing up to be present at the Horeca Expo. "In addition to our familiar products, we are launching a new package there, namely Breeze POS. This targets local, independent restaurants, includes extensive functionalities, including ordering screens for the kitchen, and has a user-friendly interface. In addition, a loyalty module is built-in and the package can handle multiple locations."

Wondering what Van Hessen can do for your business? Visit stand 1123 in hall 1 at Horeca Expo.